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Call Center Representative

  • Full Time
  • Dubai

Boundless Consulting

Call Center Representative Jobs In Dubai

 

About the job

Job Responsibilities:

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Selling, up-selling, and cross-selling the company’s services.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Providing customers with the organization’s service and product information.
  • Processing forms, orders, and applications requested by the customers.
  • Identifying, escalating priority issues, and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Following up complicated customer calls where required.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating, and coordinating with internal departments.

Job Requirements:

  • Only candidates with experience in the automotive industry will be considered
  • 3+ years of experience in a similar role
  • Fluency in English (Written and spoken)
  • Excellent communication skills
  • Technical expert in related computer applications.
  • Able to react effectively and calmly in emergencies.
  • Able to maintain customer confidentiality.

 

 

To apply for this job please visit www.linkedin.com.