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Customer Business Solution Executive

  • Full Time
  • Dubai
  • 200 - 20000 USD / Year
  • Salary: 200 - 20000

Website Bollore

Job Position – Customer Business Solution Executive

Company Name – Bollore


Job Description

Main Accountabilities,

A. Pre-Sales Responsibilities,

A1. Prepare & present Bollore Track & Trace solution (transport requests, purchase orders, mobile, IoT…) to customers and internal stakeholders (modules, widgets, customization options…).
A2. Present Business Intelligence concepts and capabilities to customers and internal stakeholders (reports, KPIs, dashboards…).
A3. Collaborate with local tenders’ team to validate customer’s projects feasibility.
A4. Present and encourage customers to use our EDI / API standard solutions.

B. Solution Implementation,

B1. Capture the full scope of work from the Front Office / Customer / Tender.
B2. Create end-to-end technical project planning documentation (memos, SOPs, project, and data flow diagrams, what-if analysis, report, and KPI definition…).
B3. Contact and mobilize all necessary stakeholders for projects.
B4. Participate in standard project implementation (methodology, tools…)
Participate in technical project planning and implementation (systems communication mapping, parameterization, communication between technical and non-technical stakeholders…

C. Solution Roll-Out,

C1. Stabilize technical processes post-implementation.
C2. Bug analysis and escalation.
C3. Hypercare management.

D. Solution Run,

D1. Customers and internal stakeholders training to latest implemented solutions.
D2. Proactive promotion and application of the newest available technologies to existing and new customers.
D3. Existing solutions continuous review for upgrade potential.

E. Process Improvement,

E1. Provide elements for customers’ contractual activity reviews.
E2. Participate in improvement plans and customer productivity implementation and monitoring.
E3. Conduct regular reviews with customers on Business Solutions Deployment.

F. Alert Management,

F1. Alert and report dysfunctions to Management.
F2. Inform Management of any significant quality service deterioration.

G. CBS Community,

G1. Connect and exchange with regional and worldwide business solutions community.
G2. Stay updated on the company’s organization and global strategy to continuously adapt the solutions offered.
G3. Prepare and animate regular meetings to exchange key topics.

Email : mentioning the email subject (CBS).


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