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Guest Service Executive

  • Full Time
  • Dubai
  • 1500 - 20000 USD / Year
  • Salary: 1500 - 20000

Website Jumeirah Hotels & Resorts

Job Details

Job Position – Guest Service Executive

Company Name – Jumeirah Hotels & Resorts

A member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 25 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

About The Job

An opportunity has arisen for a Guest Service Executive to join the Concierge team in a Jumeirah Pe-opening Hotel. The main duties and responsibilities of this role:

Constantly provide an approachable, helpful, and friendly service to colleagues and guests alike.
Use guest’s name at appropriate times during a conversation.
Act as an information resource by being well informed and aware of all activities and events happening within the resort as well as other Jumeirah properties and throughout Dubai.
Maintain in-depth knowledge about the area sites, tours, restaurants surrounding countries and assign the work to the Bell Attendants as required.
To be aware about UAE customs, history, and culture.
Make bookings for guests for air-tickets, restaurants, tours, golf or as requested by guests and liaise with the respective companies and other Jumeirah Properties.
Keep the Concierge Desk stocked with magazines, brochures, leaflets, maps, guides, and a range of information that are of interest to guests.
Coordinate the collection, delivery, and storage of luggage with the Bell Attendants, and ensure all info is recorded.
Act as a salesperson of all Jumeirah properties and products.
To comply with the hotel’s health, safety and hygiene policy and maintain high grooming standards.
Need to be familiar with Hot SOS and Opera

About You

The ideal candidate for this position will have the following experience and qualifications:

Secondary Education
2 years guest service experience in a 5-star Hotel
Fluency in written and spoken English

Knowledge of front office application.
Local Area Knowledge
Clef d’Or preferred

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