Website Flair M Technologies
Job Details
Job Position – Help Desk L2 Engineer
Company Name – Flair M Technologies
The go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
Duration : 1 Year
Key Accountabilities:
– Support Desktop PCs, Telephone systems, Wireless networks, and peripheral devices (such as printers, scanners, and mobile/smart phones) related to desktop Infrastructure. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
– Identify, log and resolve technical problems with software applications or network systems.
– Documentation of tickets are to be updated completely and correctly.
– Identify potential changes and system improvements to present to IT Helpdesk Team Lead for consideration and implementation.
5. Ensure that work is carried out within agreed service levels Create, maintain, and distribute reports of progress to IT Help Desk Lead.
– Achieve User Satisfaction.
-Ontime logging and flogging of tickets and monitor open ticket status.
– Escalate un-resolved issues to IT Helpdesk Lead on breach of tickets.
– Ensuring user’s Emails, calls and walk-ins are not missed.
– Enabling and continually improving effective, efficient, and convenient communications.
– Targeting 66% first line/time resolution.
-Maintaining the SLA above 97 %.
– Faster Resolution of Service Request / Incidents.
– Increased First call closure rate.
– Building good rapport with the users.
Minimum Qualifications:
-ITIL Foundation or equivalent certification Minimum Experience:
-8 years of hands-on experience with Service Desk role Job-Specific Skills:
-Basic knowledge and experience with AD and exchange hardening.
-Basic knowledge and experience with MS Exchange management and security.
-Basic knowledge and experience with PowerShell Scripting.
-Basic knowledge and experience Smart Tokens and Public Key Infrastructure.
-Basic knowledge and experience with Protecting Admin Credentials and PowerShell JEA.
Budget 7-9k QAR
Email : tehseen@flairm.com
To apply for this job email your details to tehseen@flairm.com