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Helpdesk Analyst

  • Full Time
  • Abu Dhabi
  • 6500 AED USD / Year
  • Salary: 6500 AED

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Helpdesk Analyst Jobs in Abu Dhabi


Hiring Intermediate Helpdesk Analyst – Arabic Nationality AlphaDataRecruitment
Location: Abu Dhabi

Experience: 6 to 9 Years
Salary Range: 6500 AED + Family Visa & Insurance – Air-Ticket for Self Only
Contract Duration: 1 Year Extendable

-Receive IT service calls from End users and log this calls in the ticketing system (Manage
-Engine ServiceDesk) and assign to the responsible team/ technician.
-Handling End users requests and obtaining necessary approvals before proceeding.
-Follow-up on resolution of the previous tickets assigned to the various IT teams.
-Troubleshooting and resolving end user’s issues via phone
-Troubleshooting and resolving end user’s issues by connecting to user laptop remotely using remote tool.
-Perform daily Morning check for all IT services to make sure all of them are up and
running and inform the responsible team if any IT service is down to fix it before end users start their duty.
-Managing and preparing backup tapes to send it to Data Center in according to the latest Rota Sheet.
-Coordinate with HR department to modify any of the user account information.

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