Job Position – IT Service Desk

Company Name – Adecco

Job Description

Job Type: Permanent

Roles & Responsibilities:

Receive calls and act as the first and single point of contact to the users for recording, tracking the incidents and users’ complaints.
Handle IT ServiceDesk for SAP applications (Incident, Problems & Changes), Coordinate & track vendor payments & acquire approvals.
Provide resolution for Basic SAP issues.
Work as first point of contact for all support in various modules of SAP; including the calls from users who are experiencing service interruptions/outages which may be critical to business continuity.
Escalate incidents that are technically not resolvable within the group & co-ordinate actions needed, including communication to achieve successful resolution.
Provide technical assistance to computer system users.
Answer questions or resolve first level technical and PC level problems for clients via telephone, email or from remote location.
Attempt and try to resolve issues by using Knowledge Base for incident that can be resolved at their level and escalate incidents to Level 1 engineers for incidents not resolved through remote support or with the help of knowledge base.
Adopt Project Management policies & methodologies to handle and coordinate all IT Application projects which will include Planning, Scheduling project status meetings, reporting project status to IT Project management, Coordinate and work closely with all project stakeholders.

Salary & Benefits:

As per market Standard.
Medical/health insurance for self
Yearly ticket, equal amount to the home country for self
Yearly bonus as per company policy & other standard benefits

If you are interested in this position, please click the APPLY NOW button for immediate employment consideration.

Regret that due to volume of response, we can only contact initial successful applicants. If you have not heard from us within 7 days, then your application has been unsuccessful.

Adecco is an Equal Opportunities Employer based in Dubai and Abu Dhabi and offers HR solutions for Permanent Recruitment, Emiratization, Executive Search, IT Outsourcing, Temporary Staffing, Visa and Payrolling, PRO services, Adecco Onsite, Assessment Center and Global Mobility business. The Adecco Group is a Fortune Global 500 company headquartered in Zurich, Switzerland and powered by nine global brands: Adecco, Adia, Badenoch & Clark, General Assembly, Lee Hecht Harrison, Modis, Pontoon, Spring Professional and Vettery.

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