IT Service Desk Agents Jobs in Dubai
Hiring IT Service Desk Agents For Dubai , UAE
Salary is AED 5500/ month.
Should be locally present in UAE
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Strong IT technical troubleshooting skills and communication skills.
Knowledge with BMC or ITIL ticketing tool
Follow the standard IT Help Desk operating procedures; accurately log all IT Help Desk call and their progress details.
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