Website Roads and Transport Authority
Job Details
Job Position – Senior IT Services Support Specialist
Company Name – Roads and Transport Authority
KEY RESULTS ACCOUNTABILITIES
-Periodically reviews application and software licenses and ensures that customers and users are utilizing IT
assets according to their intended purposes
-Complies with RTA technology governance standards, policies, and procedures
-Monitors and reports the fulfilment of suppliers’ contractual obligations. Uses key performance indicators
(KPIs) to monitor and challenge supplier performance and identify opportunities for improvement
-Contributes and support manager in suppliers’ selection, RfP tendering, and procurement of systems
-Periodically recommends procedures and process to improve support services
-To perform other responsibilities, tasks as assigned by the Director
-Provides support and contributes to the investigation, diagnosis, escalation and resolution of incidents and
problems
-Improves services availability by investigating all breaches of availability targets and service non-availability,
with the instigation of remedial activities
-Takes responsibility for supporting all risk assessments within the GIS section, logs all potential risk events,
documents and reports the probability of occurrence and the impact on the RTA and investigates contingency
plans
-Reviews and periodically recommends changes to the department services catalogue, maintains and
recommends operational methods, procedures and facilities to fulfil the department service requests and
schedules the work of service desk staff to meet agreed service levels
-Reports and provides support to manager with service requests and incident fulfilment for smart services
Qualifications
Education
-Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering or Electrical
Engineering from a recognized university.
Skills
-Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail
orientation
-Exceptional listener and communicator who effectively conveys information verbally and in writing.
-Innovative problem-solver who can generate workable solutions and resolve complaints.
-Goal-driven leader who maintains a productive climate and confidently motivates, mobilizes, and coaches
employees to meet high performance standards.
-Excellent service management skills to develop and direct service desk function
-Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple
concurrent tasks.
-Ability to initiate and direct service improvement projects in support of strategic and operational goals
-Knowledge in ISO20000 and certification in ITIL
-Knowledge on latest developments of service management practices
-Resourceful team player who excels at building trusting relationships with customers and colleagues.
-Computer-literate performer with extensive software proficiency covering wide variety of applications.
-Highly analytical thinking with
To apply for this job please visit jobs.dubaicareers.ae.