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Service Desk Analyst

  • Full Time
  • Abu Dhabi
  • Salary: 10400 AED

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Service Desk Analyst Jobs in Abu Dhabi


Urgent Requirement.
Job Title: Service Desk Analyst – Arabic / Tagalog
Location: Abu Dhabi
Contract Duration: 2 Years – Extendable
Salary : 10400 AED
• Bachelor’s degree in computer sciences or related fields
• 2–3 years’ work experience in service desk/customer services
• Experience in IT Service Management and ITIL framework/processes
• Experience in handling and managing SLAs
• Aware about ITIL Foundation.
• Experience in using CRM/ITSM/ticketing tools
• Excellent communication skills
• Knowledge on Internet surfing, search engines, etc.
• Appropriate typing speed: (English ~25 wpm)
• Enthusiasm about Abu Dhabi, knowledge of Emirate growth plans, ongoing events, and general Government services will be helpful.
• Network Administration experience (Monitoring, Implementation, Troubleshooting…etc.)
• Application support knowledge and experience(SQL,DB) .
• System Administration experience (Access management, DNS, email…etc.).

Email : nishad.kabeer@alpha.ae



To apply for this job email your details to nishad.kabeer@alpha.ae