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Service Desk Engineer

  • Full Time
  • Abu Dhabi
  • 200 - 20000 USD / Year
  • Salary: 200 - 20000

Website Alpha

Job Position – Service Desk Engineer

Company Name – Alpha


Job Description

For their client in Abu Dhabi

3+ years

6 months may be extendable

Prefer candidate in UAE & Can join within 15 days

Resolve helpdesk service calls using documented procedures.
Solve routine issues and escalate complex issues based on priority.
Answer help desk lines and troubleshoot through PC remotely.
Handle routine Help Desk calls to ensure timely resolution as per Senior Management’s Service Level Agreement.
Ensure customer satisfaction through continuous status information.
Handle Help Desk ticketing system through Track IT.
Working with ITSM, CRM, and manage Engine ticketing tools.
Attend support calls, and emails for first-level technical support.
Ensure customer satisfaction through continuous status information.

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