Job Position – SMS Channel Support Engineer

Company Name – Avanza Solutions

Job Description

Location: Onsite (Abu Dhabi – United Arab Emirates)
Experience: Minimum 5—7 years of experience in IT sector in a similar role.
Education: At least a bachelor’s degree Computer Science.
Contract: 12 Months Extendable
Worked in any banking sector within IT development or channels platforms.

Job Responsibilities:

– Provide technical expertise for IT systems related to SMS system.

– Articulate and document business requirements for projects, change requests etc.

-Manage vendor service level and quality of development.

-Provide technical support for multiple initiatives and track projects/BAU requests/ CRs to closure.

– Closely monitor the incidents tickets and problem tickets and close them before the breach of SLA.

– Understand the latest technology trends and provide improvement suggestion in the products.

– Facilitate and UAT of projects, CRs by adhering to Quality control policies and guidelines.

– Support “go-live’ and post ‘go-live’ activities for projects and any releases to production.

Specialist Skills / Technical Knowledge Required for this role:
Experience in Linux/Unix OS.
Experience in SDLC and Methodologies.
Experience in Team Work.
Experience in any of programming languages like Java/C++/HTML/Javascript/CSS.
Experience in SQL/Oracle Database.
Excellent troubleshooting skills.
Very good communication skills.

Interested candidates are encouraged to apply at hina.aijaz@avanzasolutions.com