Job Position – Support Engineer

Company Name – Paraminfo

Job Description

• Provide technical support for end-users for various software and hardware systems.
• Respond to technical enquiries via phone, email, chat, or in-person and provide resolution and escalation, as necessary.
• Troubleshoot and resolve hardware issues including desktops, laptops, printers.
• Strong knowledge of Windows Operating Systems, MacOS and Linux.
• Strong knowledge in configuring, troubleshooting, and fixing printing issues.
• Ability to identify and troubleshoot network connectivity.
• Collaborate with other IT teams such as network, systems, and security to resolve complex technical issues.
• Monitor and maintain inventory of hardware, software, licenses, and order placement as needed.
• Stay up to date with new technologies and products.
• Strong communication and customer service skills.
• Knowledge of network protocols and technologies including TCP/IP, DNS, DHCP, etc.
• Knowledge of Microsoft Active directory.
• Experience with using remote desktop tools and techniques.
• Familiar with troubleshooting of McAfee agents on endpoint devices.
• Experience with deploying, troubleshooting, and fixing ISE client on end-users’ desktops and laptops.
• Experience in configuring Cisco and Avaya IP phones.

Qualifications:

• Bachelor’s degree in Computer Science, Information technology, or a related field.
• A minimum of 5 years of experience as IT support Engineer.
• Strong communication skills and ability to work effectively with other IT staff and support end-users.
• Ability to manage multiple projects and priorities.

Job location : Abu Dhabi

Email : roja.m@paraminfo.com

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