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Associate IT Engineer

  • by
  • Full Time
  • Dubai

Website Careem

Associate IT Engineer Jobs in Dubai


About the job

Do you want to help build a world-class institution, experience the thrill of being part of a high-growth

technology company, and improve people’s lives?

About Us

Careem is the leading technology platform for the greater Middle East. A pioneer of the region’s ride-hailing economy, Careem is expanding services across its platform to include payments, delivery and mass transportation. Careem’s mission is to simplify and improve the lives of people and build a lasting institution that inspires. Established in July 2012, Careem operates in more than 120 cities across 16 countries and has created more than one million job opportunities in the region

About The Role

We are looking for an enthusiastic candidate who will provide IT assistance to our colleagues. You will diagnose and troubleshoot software and hardware related incidents and help our colleagues with their day to day IT needs. You will work in Dubai offices within the IT guidelines / processes and be a custodian of the IT department to deliver a high-quality service.

Key Responsibilities

    • Providing 1st line support to all the IT systems and services provided and used by Careem including Call Center.
    • Log and track all incidents via the ITSM tool (Jira) and follow the incident management process. Working on escalated Incidents from the IT Service Desk and ensure that Incidents are updated daily with meaningful updates, quality and troubleshooting steps performed. Ensure that incidents are resolved within the set SLA’s.
    • Providing support via the central IT Support Slack channel and ensuring that incidents are logged on behalf of the end users.
    • Ensure that priority 1 / critical issues are communicated to the IT leadership team and key stakeholders for visibility and awareness.
    • Support Call Center by providing related technical support, including configure and deliver required hardware devices (laptop, desktop, mifi, headset,etc), resolving hardware and software issues and responding to daily operational support issues..
    • Troubleshoot system and network problems, diagnosing and solving hardware or software faults including replacing damaged parts, ordering new parts when necessary and managing maintenance cycle with vendors.
    • Installation and technical support of new hardware, software and printers.
    • Implementing and assisting on the roll out of new applications or operating systems.
    • Preparing new laptops, installation & configuration of computer hardware operating systems and applications as part of the new joiners onboarding processes.
    • Working with the People (HR) Team for the leavers (Offboarding) processes, disabling account access, collection and wiping of HW devices, revoking application licenses and uninstalling software, and updating the Asset Management tool.
    • Coordinate with the local supplier / Procurement team for the asset Management / tagging and tracking of IT stock and management in Oracle Asset Management tool.
    • Providing assistance to colleagues with technology-related issues.
    • Meeting room support for tele/video conference solutions to minimise disruption to the productivity of meetings. Proactive monitoring to ensure that all meeting room’s tech are online and working order.
    • Enforce the IT policies and procedures and act as a custodian of IT and help educate users on best practices, protect data, software and hardware to local IT infrastructure.
    • Keeping up to date with the latest technology changes and industry practices.
    • Help in planning in-house or off-site activities, like company and team events, meetups, and conferences.

Communication Skills

    • Effectively communicates relevant project information to superiors.
    • Delivers engaging, informative and well-organized presentations.
    • Resolves and/or escalates issues in a timely fashion.
    • Understands how to communicate difficult/sensitive information tactfully.

Problem Solving

    • Combine patience, determination, and persistence to troubleshoot issues
    • Dynamic, results-oriented problem solver
    • Easily understand, investigate and solve technical problems in a details driven attitude
    • Skilled at evaluating options and generating solutions
    • Strong problem-solving and analytical skills
    • Troubleshooting equipment or situations


    • Bachelor’s degree in computer science or similar discipline.
    • 1-2 years experience.


    • Must be fluent in English (Written / Spoken)

…Oh, and also, we’re looking for someone who can take ownership and who shoots to the moon and beyond. Is this you? We’re looking forward to seeing your application!



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