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Call Center Supervisor

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The Muse UAE Boutique Spa & Salon

Call Center Supervisor Jobs in Abu Dhabi

 

About the job

Job description

Urgently looking for an experienced Call Center Supervisor – Female

Key responsibilities of the role include:

  • Must be able to set up the call center here in our Head Office in Abu Dhabi.
  • Previous experience/exposure in IT and installation of the telephone is a must.
  • Answer incoming calls and respond to customer’s emails.
  • Management and resolve customer complaints.
  • Sell products and place customer orders in the computer system.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Research required information using available resources.
  • Research, identify and resolve customer complaints using applicable software.
  • Process orders, forms, and applications.
  • Route calls to appropriate resources.
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Follow up customer calls where necessary
  • Upsell products and services.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating, and coordinating with internal departments.
  • Complete call logs and reports
  • The candidate must be able to join on short notice, and willing to work in Abu Dhabi.

 

 

 

To apply for this job please visit www.linkedin.com.