Website Al Fuad Exchange
Job Details
Job Position – Consumer Protection Officer
Company Name –
Location – Dubai Head Office.
Immediate joiners will be preferred.
Requirements:
– 2 to 3 Years of experience, preferably in the exchange house sector
– Graduate in Finance or in a relevant field
– Command on Microsoft Office
– Excellent Communication / Interpersonal Skills
Responsibilities:
– Customer Complaints Management – Handle, resolve, and monitor customer complaints to ensure timely and satisfactory resolution.
– Call Records Maintenance – Maintain accurate and up-to-date records of all calls received, including details of inquiries, issues, and resolutions.
– Reporting & Surveys – Prepare monthly reports and conduct customer satisfaction surveys to identify trends and areas for improvement.
– Policy & Process Improvement – Review and enhance customer service policies and processes to improve efficiency and customer satisfaction.
– Interdepartmental Collaboration – Work closely with other departments to address customer issues and improve overall service delivery.
– Team Supervision & Development – Supervise, mentor, and develop the customer service team to ensure peak performance and professional growth.
– Daily Operations Oversight – Manage day-to-day customer support operations across multiple channels, including phone, email, and chat.
– Training for New Hires – Conduct onboarding and training programs for new team members to ensure alignment with company standards.
– Case Escalation Management – Oversee escalated cases to ensure swift and effective resolution, maintaining high service quality standards.
– Training Material Development – Create and maintain comprehensive training materials for ongoing staff development.
Email: cv@alfuadexchange.com
Subject: Application for Consumer Protections Officer
To apply for this job email your details to cv@alfuadexchange.com