Skip to content
Home » Customer Representative

Customer Representative

  • by
  • Full Time
  • Dubai

North Ladder

Customer Representative Jobs in Dubai

 

About the job

COMPANY DESCRIPTION                        

NorthLadder, based in Dubai, is a technology platform that enables customers to sell their electronics devices to a global network of dealers and also provides the unique option to buy them back at a later date. It was set up in 2018 and over the last 3 years, has completed 15000+ transactions and built a world class tech platform. We were recently in the news for securing 5M $ of Series A funding from Beco Capital – the region’s leading investor. We plan to expand to KSA and the US later this year. We have won numerous accolades including being featured in over 40 publications, selected by Village Capital (Paypal backed startup accelerator) as one of the top 5 startups in the MENA region and recognized by the Indian and Philippines consulate in Dubai. Our early angel investors include several Senior Partners of a top tier management consulting firm, CFO of a global fintech VC firm, and a leading Silicon Valley angel investor. NorthLadder is run by a top-notch management team with experience across leading global companies including McKinsey, Careem, Metlife and GE Capital. Please visit www.northladder.com to read more about what we do.

 

POSITION DESCRIPTION

Customer Service Representative will play a pivotal role in directly engaging with our customers for our electronics department. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

 

EXPERIENCE AND QUALIFICATIONS

The ideal candidate is a person who has 2+ years of experience as a customer service representative. Bilingual (English and Arabic) Should know how to speak and write in Arabic.

 

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

 

 

To apply for this job please visit www.linkedin.com.