Customer Service

Sales Operations:
– Booking / processing Purchase Orders in the System.
– 2-3 years of experience in Sales Order Processing and Logistics
– Fulfillment of the order with the customer, that includes registration of the customer, payment collection follow-up, Pickup follow-up.
– Invoicing and updating with delivery .
– Proactive follow up with customers for their orders and providing the right information.
– Pending orders review and conversion with the sales team on a regular basis.Procurement Across all regions:
– The person must have an experience in placing orders to the vendors.
– Manage collection and follow-up with vendors.
– Share the proper ETA with the customers and the sales team.
– Inventory Management, stock forecasting.
– POS reporting and managing RMA process for all brands.Skills/Attributes required:
– Excellent verbal and written English communication skills
– Strong understanding of SOP systems, principles, and processes
– Accurate and timely data entry skills
– Experience in working with suppliers and customers to resolve order issues
– Experienced with MS Office including Word, Excel, and Outlook
– Experience in working in Orion System, not mandatoryEmail : careers@fvc.com