Website Wheely
Customer Service Agent Jobs in Dubai
Wheely brings technology and luxury together—blending modern engineering with traditional chauffeuring, for the world’s most discerning clientele.
Our Customer Service team is responsible for providing professional and timely assistance to our customers and chauffeurs across France and the UK. One major focus for the team, and particularly for this role – is to ensure the highest levels of customer service are delivered at all times across all channels.
About Wheely
Wheely is building the future of luxury personal services—starting with a product that combines highly trained chauffeurs, the finest in-car experiences, and instant availability via a well-designed app. We currently manage 3,000+ chauffeurs in London, Paris, Moscow, and Dubai, and have raised $28mn USD to date.
Once Here You Will
We’re looking for an enthusiastic problem solver, who is comfortable taking ownership and responsibility of issues, and see them through to resolution. As a Customer Service Agent at Wheely you will:
- Represent the brand. As the voice of Wheely you’ll be primarily responsible for providing a first class service whilst adhering to operational SLAs and customer satisfaction targets;
- Respond to customers and chauffeurs in an efficient and timely manner;
- Understand, prioritise and escalate our customers and chauffeurs feedback to senior management;
- Contribute and share ideas to improve the quality & speed of Wheely’s customer support.
Our Ideal Candidate
- Wants to deliver brilliant customer service;
- Has excellent communication skills (written and verbal) – concise, attentive and personable;
- Proficient in English and French languages;
- Experience in customer service, support or similar is preferred;
- Is flexible for the shift patterns which include nights and weekends: our customer service runs 24/7 through calls, email and in-app chat. We also work from the office only.
Benefits & Perks
We expect excellence from our people—both on the road and in the office. In return, we offer flexible working hours, stock options, and a range of exceptional perks and benefits.
- Competitive salary;
- Employee stock options plan;
- Medical insurance, including dental;
- Life and critical illness insurance;
- Lunch allowance;
- Best-in-class equipment;
- Professional development subsidies.
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To apply for this job please visit boards.greenhouse.io.