Website Deluxe Holiday Homes
Job Details
Job Position – Customer Service Agent
Company Name – Deluxe Holiday Homes
Responsibilities:
- Answer to, record, forward and address all guest inquires (complains, requests, questions);
- Record support tickets, coordinate with appropriate department (maintenance, housekeeping, reservations, logistics, GRO, etc.) and follow up internally and/or guests to have the ticket resolved;
- Call, email, message to upcoming guests to (a) have pre-arrival form submitted, obtain documents, process documents, register with community and complete DTCM registration, etc;
- Answer to guest inquires via OTA channels such as Booking.com, AirBNB, etc;
- Follow up with guests to receive documents/information prior to their arrival;
- Process and improve the documents (such as crop the image, upload into the systems, etc);
- Record guests’ information and documents in internal PMS and DET systems;
- Send email to community / register guests prior their arrival with the building;
- Constantly coordinate with team members to have issues solved;
- Work with issue escalation and provide reports as required by management;
- Conduct any other tasks as assigned by management.
Benefits:
- Competitive Salary Package.
- Employment visa & Medical Insurance Plan.
- Air Ticket Allowance.
- Paid leave.
- A great working environment.
- Comprehensive training and support.
- Opportunity to work with multi-cultural environment.
Requirements:
- Prior experience in Customer Service, Tele Service role from Hospitality, Holiday Homes, Real Estate required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and the ability to remain calm under pressure.
- Attention to detail and the ability to multitask effectively.
- Proficiency in using customer service software and systems (MS Office).
If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, we would love to hear from you. Join our team at Deluxe Holiday Homes and be part of creating unforgettable experiences for our guests
To apply for this job please visit www.deluxehomes.com.