Website Cemex
Job Details
Job Position – Customer Service Agent
Company Name – Cemex
Location: Abu Dhabi
The role is to constantly support in developing, reviewing, and monitoring the end-to-end customer journey experience and implementation of business rules and policies for continuous improvement.
AREAS OF RESPONSIBILITY:
• Direct interaction with clients, assuring customer satisfaction.
• Attend, record, and keep track of the call’s prospect.
• Collect requirements for order taking and offer all product catalog, including additional services.
• Register & follow up with prospects.
• Register and submit daily customer issues to planner.
• Ensure collaboration between the different teams (QC & Commercial) to keep the commitment with the customer.
• Detect improvement areas in internal process and customer service, offering solutions and new proposals.
• Coordinate with the network to obtain the optimal results.
• Propose best practice to take care of any operating issues during the day.
• Ensure the prospection process is finalized with one sale.
• Customer request management (Orders, claims, etc).
• Notify the order status to the clients that required.
• Negotiate with the client’s orders modifications and cancelations.
• Register and monitor the customer claims.
• Create or modify orders as requested and validated.
• Contact the customers before shipping to coordinate needed logistics.
MINIMUM REQUIREMENTS:
Education / Professional Experience
• Bachelor’s Degree
• At least 2 years’ working experience in the same field.
• English language proficiency is a must (Hindi & Arabic language is a plus)
Job Specific Competencies /Operational Knowledge:
• Excellent verbal & written communication skills.
• Knowledge of computer software (Windows and Microsoft Office).
• Analytical skills and customer centric.
• Detail-oriented, well organized, and responsible with an aptitude for problem solving.
• Strong personality with the ability to develop and maintain relationships for both internal and external customers.
• High standards of ethics, conformity with rules, and integrity in all business dealings.
Email : ae.careers@cemex.com
To apply for this job email your details to ae.careers@cemex.com