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Customer Service Executive

  • Full Time
  • Dubai

The Pet Shop LLC

Customer Service Executive Jobs In Dubai


About the job

We are looking for an experienced customer care representative for our e-commerce platform. The successful candidate will be responsible for engaging and providing a solution to customer inquiries through various social media channels and telephone.


   Customer Service Executive Responsibilities:


  • Answering calls and social media messages
  • Identify and assess customers’ needs to achieve satisfaction and build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools. Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies. Take the extra mile to engage customers’ requirements
  • Responsible for providing excellent customer service to existing as well as prospective customers by handling their queries and complaints.
  • Providing quality and timely resolution in line with the established guidelines.


Accountabilities Core Responsibilities


  • Assist customers on the status of their shipment, outstanding shipments, or tracking
  • Promotes good customer relations by providing customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help always
  • Re-directs customer inquiries to appropriate personnel within the company and who can assist in resolving the complaints/issues
  • Receives and responds to inquiries/complaints regarding the Business Unit’s services, and ensures it is resolved in a timely manner
  • Maintains a detailed and updated database on customers which is periodically reviewed to maintain accurate information
  • Analyses customer feedback and ensures necessary action is taken on improvement areas
  • Follows up with relevant internal teams to resolve customer complaints and respond to any queries
  • Ensures adherence to quality standards for all customer interactions
  • Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the year.


Service Representative Requirements:


  • An ecommerce background is a MUST
  • High School Diploma or equivalent.
  • Exceptional customer service, active listening, and verbal and written communication skills,
  • Professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.

Fluency in English and Arabic may be desired.




To apply for this job please visit www.linkedin.com.