Customer Service Representative

Hiring a dynamic and detail-oriented to join our growing team.

Role Overview
As a Customer Service Representative, you will play a key role in managing customer orders, coordinating with internal departments, and ensuring an excellent client experience throughout the sales and delivery process.

Key Responsibilities
– Prepare customer orders based on the received LPO (Local Purchase Order).
– Receive and process LPOs from customers, ensuring accuracy and timely processing.
–  Prepare sales quotations for customers in coordination with the sales team.
– Coordinate with the sales and logistics teams to ensure timely and accurate order fulfilment.
– Prepare and maintain regular sales reports for internal tracking.
– Communicate with customers regarding order status, deliveries, and any issues.
– Ensure smooth coordination between departments for efficient customer service.
– Provide support to customers via email, phone, as needed.
– Resolve customer complaints or issues in a professional and timely manner.
– Assist in maintaining customer records and other administrative tasks as needed.

Previous experience working in food distribution or sales support roles.
Knowledge of the distribution process, sales, and logistics coordination.

Email :  careers@alaabdiholding.com