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Customer Success Executive

  • by
  • Full Time
  • Dubai

Arrow Labs

Customer Success Executive Jobs in Dubai

 

About the job

We are looking for a dynamic tech-oriented team member to join our Customer Success team at Arrow Labs – a rapidly growing startup based in Dubai Internet City.

Founded in 2011, Arrow Labs is an innovative technology company that strives to transform the way businesses manage field resources.

We have disrupted traditional business models with solutions to automate processes and increase revenue through our innovative use of smart, technology-backed products and services. As a result, thriving industries such as facilities management, hospitality, logistics, security, and transport have seen radical change on many fronts, while experiencing unprecedented benefits such as improved efficiencies, productivity, and operating costs.

We pride ourselves in instilling a culture of innovation, collaboration, simplicity, and integrity in everything we do, achieved by our pioneering and forward-thinking approach to managing field workforces.

As a Customer Success Executive, you will report to the Customer Success Manager and will support the adoption, retention, and growth of our customer base.

You will be comprehensively trained on Arrow Labs’ core product – MIMS, an advanced workforce management solution, designed to improve operational efficiencies across our customer’s processes, workflows, and human capital.

Responsibilities:

  • Manage post-sales activity for our customers through relationship-building, product knowledge, training, planning, and execution.
  • Collaborate with customers to define and execute a plan for deployment, change management, and adoption.
  • Maintain a deep technical knowledge of MIMS, understand how it can deliver value to our customers, and communicate the most relevant features/functionality for their specific business needs.
  • Conduct onboarding and refresher training for new and existing customers, troubleshoot issues, and ensure they derive full value from their investment in MIMS.
  • Work closely with the Support and Engineering teams to log and track support requests.
  • Identify opportunities for revenue generation and upselling.
  • Gather customer feedback to aid product development and enhancement, and testimonials for use in marketing campaigns and review sites.
  • Develop strong customer relationships that promote retention, loyalty, and growth.
  • Prepare for and participate in the Sales to Post-Sales internal hand-off meetings.

 

Profile:

  • 3+ years experience in a customer-facing role
  • Customer-oriented with strong communication skills – written and verbal
  • Technical aptitude and the ability to understand and explain complex concepts in simple terms
  • Comfortable in a dynamic, fast-paced environment
  • A natural problem solver, who remains calm under pressure
  • Fluent in English. Any additional languages are a bonus
  • Able to work independently
  • Experience in SaaS and/or a startup environment or Customer Success team is a plus

 

 

To apply for this job please visit www.linkedin.com.