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Customer Success Executive

  • by
  • Full Time
  • Dubai

Informa Markets

Customer Success Executive Jobs in Dubai

 

About the job

In this role you will be expected to:

  • Deliver a world class standard of Customer Service managing inbound customer enquiries and delivering effective solutions
  • Tracking all interactions on Salesforce
  • Develop and implement plans to proactively drive customer online usage and success
  • Meet the required KPIs and ensure your client facing activity beats standards and expectations
  • Continually improve your product and industry knowledge to ensure the best support can be offered to all clients
  • Lead by example in all forms of Client communication
  • Be the voice of product end users, capture and represent their business requirements and feedback to internal stakeholders
  • Drive and take the lead in continuous improvement projects
  • Contribute fully to the objectives of your Division and achieve the personal objectives set by your manager

Qualifications

  • English Business level fluency for spoken and written language will be essential
  • Presentation skills to deliver face to face and virtual training demonstrations
  • A self-starter with a commercial focus
  • Ability to listen, articulate complex solutions in a simple and coherent manner
  • Strong inter-personal and communication skills
  • Outgoing, confident and engaging
  • Self-critical and able to take on board advice and constructive criticism
  • Quick learner able to learn new systems and processes
  • Analytical skills to segment and report data
  • Preferred knowledge of Data analytics and Machine Learning
  • Preferred experience using Salesforce cases

Additional Information

Looking for enthusiasm to delight and build relationships with customers, goal of continuous personal improvement and attention to detail. This role comprises both customer support and proactively driving success.

 

 

To apply for this job please visit www.linkedin.com.