Customer Support Specialist

About the job

Do you enjoy handle customer delivery requirement?

Would you like to take ownership of the great staff we provide to our customers?

Join our cutting-edge customer support team

Partner with the best:

The Customer Support Specialist is responsible to handle end to end orders for Channel Partners (CPs) and direct customers within Beckman Coulter’s Distributor Markets, MEA. Working closely with commercial, logistics and warehouse teams, the incumbent will provide a high level of customer satisfaction whilst ensuring accurate backlog management and timely revenue recognition in adherence to the company’s goals, policies and procedures.

Fuel your passion:

• Process purchase orders received from CPs and direct customers within the assigned territory.
• End to end order management from receipt of purchase order till arrival at customer site.
• Managing the order cycle which include system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipment by store mode and organizing the transportation with freight forwarders.
• Coordinate with planners on the ordering of stocks from external/internal warehouses to ensure timely availability and proper stocks allocation
• Arrange shipping documents as per customer requirement which include export documents, licenses, declarations, packing, shipping, and routing of product.
• Analyze Letters of Credit on receipt, advise customer if amendment is required and contact advising Bank if necessary.
• Prepare documentation in compliance with Letter of Credit, CAD, etc.
• Invoice in a timely manner in line with monthly forecast
• Drive Daily Management tools by reviewing current backlog and revenue recognition files
• Manage customers inquiries such as pricing, stock availability, delivery, order status and product information
• Prepare tender requirements and project quotations
• Liaise with different departments for credit standings and compliance updates
• Review existing operations procedure and identify possible areas for improvement
• Support commercial forecast accuracy by providing estimates throughout the period
• Attune ad hoc tasks as required by the commercial team and management
• Understand and comply to incoterms and export trade rules of different countries

We always keen to be successful and to be successful for the role we like that you have below qualifications:

• Minimum 3 years’ experience in a Customer service/logistics role
• Good IT skills and experience in using Oracle or Similar ERP.
• Must be proficient with Microsoft Office Suite – i.e. Outlook, Excel, & Word
• Fluent in English written and spoken (Arabic & French are advantage)
• Knowledge of supply chain that include drop ship models, export, transportation, and export terminology.
• Work experience in Healthcare, Diagnostics or Medical Devices industry
• Ability to focus, multi-task, prioritize projects and handle pressure of deadlines and goals.
• Ability to handle high volume of shipments, communications, documentation and filing
• Enthusiastic with strong communication skills
• Attention to detail and ability to multi-task
• Highly flexible and adaptive to pressing demands and strict deadlines
• Good numerical and mathematics acumen for orders, invoicing and data analysis

Working with us

Our people are at the heart of what we do at Beckman Coulter. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

• Positive, multi-tasking, fast learner and good team player and be able to effectively communicate with different internal customers to ensure positive outcome
• Have sound business ethics and consistency among principles, values and behaviors, and adhere to policies and procedures, and be able to exercise judgment within defined procedures and practices to determine the appropriate action.
• Adhere to policies and procedures, and be able to exercise judgments within defined procedures and practices to determine the appropriate action
• Strong business acumen with strong analytical and problem-solving techniques

Working for you

Our inventions have revolutionized people lifes for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary working office policy
• Wellbeing activities
• Supplementary private medical care option
• Safety net of life insurance
• Additional flexible benefit framework

Who We Are

We are committed to advancing healthcare for every person by applying the power of science, technology and the passion and creativity of our teams to enhance the diagnostic laboratory’s role in improving healthcare outcomes. Our diagnostic systems are used in complex biomedical testing, and are found in hospitals, reference laboratories and physician office settings around the globe.

An operating company of Danaher Corporation since 2011, Beckman Coulter is headquartered in Brea, Calif., and has more than 11,000 global associates working diligently to make the world a healthier place.

Our Commitments

We offer a unique combination of people, processes and solutions designed to help clinical laboratories and healthcare networks elevate their performance and advance patient care.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.