Desktop Support Engineer

Job Details

Job Position – Desktop Support Engineer

Company Name – Triac Solutions

Location: Abu Dhabi
Experience Required: 4+ years
Notice Period: Immediate – 30 days
Salary: 8000 AED

You’ll be pivotal in maintaining the organization’s desktop computing environment. You’ll handle a range of responsibilities, including hardware and software support, troubleshooting, and ensuring optimal performance for end users. Your role involves providing both on-site and remote support, managing service requests, and maintaining detailed records of incident resolutions.

Key Responsibilities:
-Provide on-site and remote support for desktops, laptops, printers, and other peripheral devices.
-Diagnose, repair, and upgrade hardware and software.
-Handle user account management, including Active Directory tasks.
-Install and troubleshoot various operating systems (Windows XP, 7, 8, MAC) and applications.
-Perform preventive maintenance and remedial repairs on desktop equipment.
-Escalate complex issues to higher-level support when necessary.
Record and track incident resolutions in the Service Desk tool.
-Use diagnostic tools to resolve network connectivity and hardware/software issues.
-Support and manage mobile devices and peripherals.
-Collaborate with IT teams and vendors to resolve technical issues and support branch builds/upgrades.
-Provide feedback on technology and customer needs to IT management.

Mandatory Skills and Knowledge:
Technical Skills:
-Expertise in desktop hardware and software troubleshooting.
-Proficiency with Microsoft Windows operating systems (XP, 7, 8, 2000/2003/2008).
-Experience with Active Directory and Exchange (2007/2010/2013).
-Familiarity with Manage Engine tools (Desktop Central, OS Deployer, Mobile Device Management).
-Knowledge of asset discovery tools (Lansweaver, Altiris, SCCM).
-Competency in using remote control tools (Dameware, SCCM, Terminal Services).

Qualifications and Certifications:
-Microsoft Certification (MCP or MCSE preferred).
-ITIL V3 Certification.
-BTEC Computer Science.
-A+ and N+ certifications (desirable).

Experience:
-At least 4 years of experience in IT helpdesk and technicalsupport, ideally with ITIL best practices.

Interested candidates who matches the exact JD criteria can share your updated resume to athira.vinod@triacitsolutions.com

Strictly no calls.

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