Entry Clearance Assistants

The British Embassy Abu Dhabi has vacancies for Entry Clearance Assistants (ECA) on temporary contracts starting November 2022.

These fixed term contracts will be for an initial period of twelve (12) months and in response to seasonal demand. There is the possibility of extension and/ or renewal of the contract depending on performance and operational requirements.

The objective of this role is to provide administrative support to the Entry Clearance Officers and Managers in providing a high quality, efficient visa application processing system to meet published customer service standards.

Duties and responsibilities:

• Oversee the visa application delivery/ collection process from the Commercial Partner (CP).
• Uploading visa application data to the computer system, amending biographic data as necessary to achieve 100% accuracy with printed records whilst meeting agreed benchmarks.
• Conducting local alert and sponsor checks on 100% of applications.
• Reviewing visa application details/ supporting documents and linking applicant history.
• Completing risk assessments and document verification.
• Completing vignette production when cleared, trained, and required to do so.
• Accurately respond to electronic, phone, and written enquiries from customers and other stakeholders within benchmark timescales and in line with customer service standards.
• Participate in ad hoc tasks in support of specific activities or projects or to cover absences on other desks as directed by the Team Leader.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required, including participating in the Embassy’s emergency planning and any response to a crisis.

Key behaviours required:

• Delivering at Pace – Take responsibility for delivering timely and quality results with focus and drive.
• Managing a Quality Service – Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
• Communicating and Influencing – Communicate purpose and direction with clarity, integrity and enthusiasm. Respect the needs, responses and opinions of others.

Eligibility:

• Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa. Applicants will be asked to provide evidence of their UAE resident visa/ Emirates ID as part of their application.
• Applicants must have a current passport that is valid for the next 12 months, i.e., will expire after January 2024.
• Applicants must be available in a full time capacity to work on site at the British Embassy Abu Dhabi – these are not part time positions or available for remote working.
• Applicants must be able to obtain a valid UAE police clearance certificate.

The ideal candidates will possess the following qualifications, skills and experience:

• Excellent spoken and written English. Ability to express ideas and messages clearly and concisely. Please submit with your application either an IELTS certificate at a minimum of level 6.5 or an equivalent qualification (if applicable), or evidence of secondary/ higher education in the medium of English.
• Computer literate with accurate typing skills of at least 25 words per minute and experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to work quickly and reliably with little supervision and meet challenging targets on a daily basis.
• Adaptable and flexible with a positive attitude to change.
• Proven ability to work quickly and accurately in a target driven environment, prioritising key tasks as necessary.
• Ability to work effectively in a team environment.