Female Guest Service Agent

Job Position – Female Guest Service Agent

Company Name – Crowne Plazaad

Job Description

The preferred candidate must be East European, with pleasing personality and tall.

YOUR DAY TO DAY
– Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
-To be familiar and able to operate all office equipment such as computers, fax machines, photocopies, key-card system, telephones etc.
-To provide a willing, warm and timely response to all guest’s requests.
-To provide a professional image through appearance, behavior and punctuality following the company policy of hygiene and grooming.
-To maintain a discreet and confidential attitude to all guest’s information.
-To apply guest contact skills, such as telephone manners, maintaining eye contact, using guests name etc.
-To maintain discrete and confidential attitude, with regards to rates, sales strategies and source of bookings.
-Committed to delivering true hospitality.

QUALIFICATIONS
-Bachelor’s degree in Hotel and Restaurant Management or Tourism.
-Hotel experience, minimum of 1 year.
-She must have a positive attitude and good communication skills.
-Knowledge of Opera system and previous hotel experience would be an advantage.
-Excellent interpersonal and communication skills.
-Able to work under pressure and on shift schedule.

Email : maryann.julio@crowneplazaad.com

Shortlisted as per our internal requirements and business needs, you will be contacted for an interview.

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