Website Swissôtel Resort Bodrum Beach
Job Details
Job Position – Front Office Manager
Company Name –
As the Front Office Manager, you will be the face of our company, ensuring that all guests receive a warm welcome and outstanding service. You will oversee the daily operations of the front desk, manage a team of front office staff, and ensure that all administrative tasks are completed efficiently and accurately.
Responsibilities
– Manage the front office team, including training, leadership, motivation, and supervision of staff
– Ensure a high standard of guest service at all times
– Active support of the Front Office team in daily operations
– Complaints management and resolve issues promptly
– Maintain and update front office records and reports
– Strategic, administrative, and operational management of the Front Office
– Coordinate with other departments to ensure smooth operations
– Implement and monitor internal policies and procedures
Qualifications
– Proven experience as a Front Office Manager or in a similar role for at least for 2 years
– Excellent communication and interpersonal skills
– Positive demeanor and passion for the hotel industry
– Strong organizational and multitasking abilities
– Proficiency in MS Office, Opera, Outlook
– Ability to handle high-pressure situations with professionalism and poise
– A guest-oriented mindset with a commitment to delivering exceptional service
– Fluent in English (additional languages are a plus)
Email: nermin.kurt@swissotel.com
To apply for this job email your details to nermin.kurt@swissotel.com