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Helpdesk Operator

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Website Serco

Helpdesk Operator Jobs in Abu Dhabi

 

About the job

The Job Opportunity

The Helpdesk Operator will respond to the requests directed to the Helpdesk. Monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fault recording system for remedial repair and planned preventive maintenance. Delivers client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards.

Key accountabilities

  • Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
  • Assign, generate and schedule job cards for technicians and building managers.
  • Communication with site management and staff relating to calls/emails received.
  • Ensuring that the work request is completed in CAFM system; either via PDA on site or at the Helpdesk.

What We Are Looking For In Our Candidates

  • Ability to work in an individual and team environment.
  • Excellent Phone, Email and Customer Handling skills.
  • Excellent data entry skills.
  • Excellent analytical skills

Specific requirements

  • A degree holder in business administration or related discipline.
  • Minimum two (2) years of experience in Customer Service.
  • Experience using CAFM systems.

Working with Serco

At Serco, not only is the nature of the work we do important, everyone has important role to play.

https://www.serco.com/me

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Join Us

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), and SercoUnlimited (Disability). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Take Pride In What You Do

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.

 

 

To apply for this job please visit careers.serco.com.