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HR Helpdesk Associate

  • Full Time
  • Dubai
  • 1500 - 20000 USD / Year
  • Salary: 1500 - 20000

Website Sundus Global

Job Details

Job Position – HR Helpdesk Associate

Company Name – Sundus Global

Languages Proficiency: Multilingual (German, Thai, Romanian or Chinese) (English language is essential for all)

Work Experience: – 1+ years of HR work experience
Work Location: – Dubai

Act as the initial point of contact for all HR inquiries, ensuring that all requests are getting acknowledged on timely manner as per the given SLA’s.
Conduct precise validation of each query to verify its relevance and completeness.
Systematically categorize incoming requests according to a predefined framework to streamline processing.
Diligently assign requests to the correct HR Helpdesk Associates/Administrator (L0-L4) or specialized teams (HR Technology, Data, HR Continuity, HR Knowledge, HRBP/COE etc), based on the nature and complexity of the inquiry.
Furnish basic but comprehensive assistance and information to employees on HR processes, policies, and system navigation.
Proactively monitor and follow up on the status of requests to confirm progress and encourage expedient resolution.
Actively participate in the continuous improvement of HR Helpdesk operations by identifying patterns and providing insights on recurrent issues.
Maintain detailed records and documentation of all interactions, actions taken, and resolutions provided.
Continuously work in collaboration with the HR knowledge Team for FAQs, leveraging insights from resolved inquiries to enhance the self-service capabilities of employees.
Analyze HR service delivery metrics with a critical eye, identifying trends and proposing strategic improvements to elevate service quality and efficiency.

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