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Meliá Hotels International

HR PRO Jobs in Dubai


About the job

Whatever story you choose, you are the star

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.


ME by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologies… Then you connect with the ME by Meliá brand. 5* hotel.

ME Dubai, designed by Zaha Hadid, offers architecture and design lovers something to marvel at with a spectacle of a façade and intricate masterpieces that adorn the interiors. Located at the heart of the Burj Khalifa district, the hotel is a short ride away from major shopping destinations, design hubs and fashion avenues.


The Public Relations Officer (PRO) is responsible for creating and keeping updated all the legal required documents related with the operations of the hotel, including the licenses (i.e: hotel license, liquor license, events licenses…) and also all the legal documents, procedures and requirements related to the employees of the property (i.e.: visas, OHC, EID, Medical…). The PRO will act also as an HR Administrator, supporting all the legal staff related matters, taking the ownership of its processing and renewals and also supporting the HR Department with other admin duties as per the requests.


  • Keeps abreast of newest legal matters related to hospitality operations as well as labour law.
  • Maintains an awareness of competitor training and development strategy and best practices.
  • Takes a proactive approach in keeping updated all the legal requirements of the property.
  • Plans with time in advance all the required documents and steps for the documents renewals of the staff members as well as all the licenses of the property, to make sure they are renewed and valid.
  • Is a valid communicator via email and also verbally with the associates, including managers, as well as with the concerned authorities. Is able to prepare admin documents and memorandums to be sent to all the team members in a correct English and with detailed information.


  1. To maintain the strictest confidentiality at all times
  2. Is fully responsible to write, prepare, keep save and organized, apply, renew and cancel all the legal documents of all the employees: passport, offer of employment, employment contract, visa, OHC, Emirates ID, medical insurance, life insurance, employee grievances, among other documents.
  3. Keep the tracking of all the employee legal documents and be fully responsible for its renewal on due time, assuring the hotel does not have any expired nor invalid documents.
  4. Liaises with the Ministry of Labour, Civil Defence, DTCM and any government authorities while required representing the hotel.
  5. Types all the Arabic letters of the hotel from any department as per the requirements.
  6. Organizes with full autonomy the medical renewal, communicating via email with the EXCOM and HODs, organizing the transportation and assuring that all the employees are attending the medical and any other legal procedure on time, with all the documents properly prepared and follows up everything has been finalized properly.
  7. Is fully responsible to write, prepare and keep all the legal documents of the recruitment and new joiners and apply for the visa.
  8. Is available as a point of contact for anyone coming to the Human Resources office; assisting with enquiries or arranging for a member of the team to assist where applicable. Is also available to assist the employees and the hotel for any legal and urgent requirements where the PRO presence is relevant.
  9. To be fully in charge of the transportation of the staff members from the accommodation to the hotel, assuring the timings are followed. Also in charge of dealing with the supplier for any problems with the service and responsible for solving any problem.
  10. To maintain sickness/absence and lateness reports; highlighting trends or issues to the management team
  11. To assist HR management in Employee Relation issues.
  12. To assist with Exit Interviews and the annual staff satisfaction survey; It’s All About You to ensure 100% completion
  13. To assist with all matters relating to staff welfare, highlighting any concerns the HR Director.
  14. To ensure all communication channels and notice boards are maintained and updated on a weekly basis.
  15. To assist with the delivery of the Hotel monthly Welcome Day for all new starters, ensuring all know about the company, hotel, expectations and benefits.
  16. To provide legal advice and guidance for all the staff members when required, for family members, supporting them when approved by the HR Director.
  17. To assist where applicable with the organisation, delivery or reporting of any Learning & Development within ME Dubai programmes
  18. To keep up to date with all aspects of UAE employment law and best practice, as well as legal requirements for the hotel
  19. To keep up to date on all legislative updates within the UAE.


  • Individual must possess a minimum of three years’ experience in an organisation involving a significant number of people with diverse and varied interests and backgrounds.
  • Experience must include expert level of windows (Word, Excel, PPT), great planning skills for all the legal processes and attention to detail to keep an updated tracker of the documents handled by him.
  • Individual must have excellent written, presentation, oral communications and interpersonal skills in English and Arabic. Individual must possess strong leadership skills, be able to motivate and influence others. Individual must be able to think creatively and strategically, have excellent judgment and be able to work in a changing environment.
  • Degree or equivalent, Human Resources, Hotel Management




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