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Import/Export Customer Service Jobs In Dubai
About the job
Leading Freight Forwarder / NVOCC/ Customs House Broker, with locations in 22 countries and over 2500 employees strong, is seeking a highly motivated and organized individual to cover all aspects of Import and Export Operations for air, ocean road shipments, for its Dubai office.
Responsibilities Include but are not Limited to:
- Preparing daily activities including: Customs clearance, answering emails, preparing delivery orders and coordinating the pickup and delivery of cargo.
- Preparing quotations / Inside Sales.
- Working with Agents, carrier, co-loader to procure and negotiate rates.
- Receiving, reviewing, and processing import/export documentation for an assigned base of accounts.
- Processing documents through the system and interface and providing updates and communications for internal and external customers to produce timely and compliant transactions.
- Coordinating the release of goods from the carrier, Customs, Ports or other governmental agency examinations that may be required.
- Tracing key transaction information such as HBL, commercial invoice, and other required documents to determine if record is available.
- Learning and applying UAE Government regulations (ie. Customs clearance).
- Coordinating shipments with Consignees and Brokers.
- Corresponding with overseas agents and clients.
- Working with steamship line /airlines/trucking companies to obtain quotations and handle the movement of freight.
- Developing and maintaining excellent customer service to internal and external customers.
- Handling the files from A to Z.
Job Requirements:
- 3 to 5 years experience in handling Import/Export shipments with a freight forwarder
- Experience in the customs documentation process
- strong procurement/negotiation skills
- Be able to work independently, multi-task, be a team player and work in a fast-paced environment
- Possess excellent written and verbal communication skills
- Have computer skills and knowledge of Microsoft Outlook, Excel and Word.
- Experience with the handling of hazardous materials a plus.
Benefits:
- Individual training opportunities according to personal skills and interests
- A future-oriented workplace with a long-term perspective
- Diverse Projects in which you take on responsibility
- competitive salary and benefits
We look forward to receiving your complete application documents, stating the earliest possible starting date and your salary expectations.
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