Job Position – IT Admin

Company Name – BluGrass Technologies

Job Description

For Level 3

Remote

Key responsibilities of a Level 3 IT Admin may include:
• Managing, maintaining and troubleshooting servers, storage, and virtualization infrastructure
• Managing and resolving escalated technical issues from Level 1 and Level 2 support teams
• Identifying and resolving IT system performance issues, and recommending solutions to improve system performance
• Providing support for the implementation of new technologies and system upgrades
• Participating in the development and implementation of IT security policies and procedures
• Collaborating with other IT teams to resolve cross-functional technical issues
• Participating in IT projects and initiatives as needed
• Documenting and maintaining IT systems diagrams, procedures, and inventory
• Keeping up-to-date with new technologies and industry developments to ensure the best possible support
• On-call support rotation
An ideal candidate for this role would have:
• Strong communication and customer service skills
• 5+ years of experience in IT systems administration and support
• Strong troubleshooting and problem-solving skills
• Experience with Windows and/or Linux servers, and virtualization technologies such as VMware or Hyper-V
• Knowledge of storage technologies such as SAN, NAS, and backup solutions.
• Knowledge of IT security technologies such as firewalls, VPNs, and intrusion detection/prevention systems
• Familiarity with monitoring and management tools
• Experience with Cloud Services (AWS, Azure, GCP)
• Strong analytical and problem-solving skills
• MCSE, MCSA, VCP or any other relevant certifications are a plus
This role may require the ability to work in shifts and be available to support the IT infrastructure outside of regular business hours.