Website Alpha Data Recruitment
Job Details
Job Position – IT Officer
Company Name – Alpha Data Recruitment
Prefer candidates who are currently in UAE and can speak Arabic
Experience : 5+ years
Contract : 1 year may be extendable
Salary : 10000 AED
Location : Abu Dhabi
-Infrastructure and technical background: Cisco Meraki network, MSFT Azure Cloud, Enterprise IT (desktops, laptops, telephony etc.) and Applications (Office, HR, MSFT D365 Finance etc.)
-Knowledge of in-use Hospitality / Education applications: Moodle, Academia SIS will be a plus, Oracle PMS, Salesforce CRM etc.
-Infrastructure: develop, maintain, and improve the local Infrastructure (network, desktops/laptops and peripherals, etc.)
-Applications: oversee the successful delivery of projects serving local requirements; maintain the Applications and provide support for them.
-Problem Resolution: ability to identify root cause and resolve more complex issues within our Enterprise IT (desktops, applications, network, cloud, security…)
-Support local user management, (e)SIM subscriptions, access control to building, Labs and applications, audio-video setup, etc.
-Follow best practices in place and Service Management framework.
-Track all support needs and resolution in the Service Desk ticketing system
-Identify, escalate and follow-up incidents / requests
-Install and upgrade PC hardware and software
-Support audio and video equipment in classrooms and conference rooms / remote teaching
-Setup and configure new hardware through Intune
-Keep track of equipment / consumable spares and maintain hardware inventory
-Maintain the inventory system up to date
-Install and manage miscellaneous hardware drivers and equipment
-Follow-up on IT repairs with suppliers
-Manage purchase orders from the initial request to the delivery to the requestor
-Create and maintain knowledge base documentation
Email : niwedita@alpha.ae
To apply for this job email your details to niwedita@alpha.ae