Website ITConnectUS
Job Details
Job Position – IT Service Desk
Company Name – ITConnectUS
Location – Singapore
Role Type – Contract
Visa Type – Singaporean PR
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events, problems, and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures.
Interested candidates can share their resume to Chaithanya.D@itconnectus.com
To apply for this job email your details to Chaithanya.D@itconnectus.com