IT Specialist

Job Details

Job Position – IT Specialist

Company Name – Kafaat Business Solutions

Company in providing HR services including training, development and management consulting in Saudi Arabia. Since its establishments, Kafa’at has been thriving the spirit of productivity and excellence in a highly competitive market. The availability of specialized skillful staff, state of-the art infrastructure and large investment flow, the company has the capability to create comprehensive solutions and development for our partners needs in the areas where it works.

Client for Kafaat is looking for software developer.

Job Purpose:

The IT Specialist is responsible to provide 1st level IT support to all corporate office users and to administer the office infrastructure and systems. This role is essential in ensuring seamless operations across Microsoft 365 services, secure and efficient network performance, and robust firewall protection. The IT Specialist will work closely with Curators and internal teams to maintain high standards of system availability, security, and user support.

Job Responsibilities :

First-Level Curator Support

• Provide first-level support to Curators, ensuring their IT needs are met promptly and efficiently.
• Troubleshoot issues, provide technical assistance, and ensure Curators have the necessary tools and resources to perform their duties effectively.
• Provide Tier 1 support for internal systems used by Curators and departments such as Finance, Purchasing, HR, and productivity solutions.
• Coordinate with vendors for system updates, maintenance, and escalated troubleshooting.

Microsoft 365 Administration

• Manage user accounts, licenses, and access controls across Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
• Provide technical support and training to Curators on Microsoft 365 tools.
• Ensure data integrity and compliance with internal IT and data protection policies.

Network Infrastructure

• Monitor and maintain the corporate office’s LAN/WAN infrastructure, including switches, routers, and wireless access points.
• Troubleshoot connectivity issues affecting internal systems or Curator operations.
• Optimize network performance to support enterprise applications and communication tools.

Firewall & Cybersecurity

• Configure and manage firewall systems to safeguard corporate data and systems.
• Monitor for threats and vulnerabilities; respond to incidents in coordination with IT leadership.
• Implement cybersecurity best practices in line with Saudi regulatory requirements.

Documentation & Reporting

• Maintain accurate documentation of network diagrams, system configurations, and IT procedures.
• Prepare regular reports on system performance, incidents, and project updates for the Executive Director of IT.

Other Tasks and Projects

• Complete any other ad hoc tasks as assigned by the ED IT or CISO.
• Participate in special projects, assist with IT initiatives, and provide support for various IT-related activities as needed.

Job Qualification and Requirements:

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Minimum 3 years of experience in IT support or systems administration, preferably in a corporate or hospitality
• Excellent troubleshooting, communication, and customer service skills.
• Technical Proficiency: Strong knowledge of Microsoft 365 applications and user management.
• Network Management: Expertise in LAN/WAN infrastructure, troubleshooting, and optimization.
• Cybersecurity: Proficiency in firewall management, threat monitoring, and regulatory compliance.
• Familiarity with hospitality and finance platforms (e.g. Procurement BirchStreet, InforSun, etc) is a plus.
• Documentation Skills: Ability to maintain accurate IT documentation and prepare performance reports.
• Curator Support: Strong skills in providing first-level support to Curators.
• Project Management: Capability to handle ad hoc tasks, special projects, and IT initiatives

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