Website Al Fahimhq
Job Details
Job Position – IT Support
Company Name – Al Fahimhq
With Retail Experience Mandatory (2-3 yrs experience in UAE)
To provide day-to-day technical support to retail staff, ensure smooth functioning of all IT systems in stores, troubleshoot hardware/software issues, and maintain retail-specific applications and POS systems.
Key Responsibilities:
Retail IT Support:
Provide on-site and remote support to retail stores, including POS systems, barcode scanners, printers, and handheld devices.
Troubleshoot hardware and software issues affecting store operations.
User Support:
Handle support tickets for end-user issues including desktops, laptops, mobile devices, email, and network access.
Assist with onboarding and offboarding of store staff (account creation, access setup, etc.).
System Maintenance & Monitoring:
Monitor network connectivity and ensure uptime in retail stores.
Maintain inventory of IT assets at store locations.
Support CCTV, biometric systems, and digital signage in stores.
POS & Retail Applications:
Install, update, and maintain POS systems and retail software.
Provide training and documentation to store teams on POS usage and troubleshooting.
Incident & Escalation Management:
Log and track incidents and service requests through ticketing systems.
Escalate unresolved issues to Level 2/3 support or vendors when needed.
Compliance & Security:
Ensure data security and compliance with company IT policies.
Regularly backup systems and support software license tracking.
Qualifications:
Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
2–3 years of experience in IT support, with mandatory experience in a retail environment.
Experience with POS systems (e.g., Oracle Retail, SAP, Lightspeed, etc.) preferred.
Knowledge of Windows, networking, routers, printers, and basic server support.
Skills Required:
Strong problem-solving and troubleshooting abilities
Good communication and interpersonal skills
Ability to work independently and handle multiple retail locations
Customer-focused with a proactive attitude
Flexibility to work on weekends or holidays as needed (retail hours)
Email : Luvitta.nunez@alfahimhq.com
To apply for this job email your details to Luvitta.nunez@alfahimhq.com