Website Flint International
Job Details
Job Position – IT Support
Company Name – Flint International
Role and Responsibilities:
Support position for IT System of Contact Center (Avaya and Genesys) for supporting day to day operations of the major call center in a highly complex environment, by providing operational support, Administration, Monitoring.
Troubleshooting and bug-fixing the internal customer’s Incidents and/or coordinating with the various internal teams as well as various vendors. Ready to work on 24×7 setup or in shift basis as required.
Qualifications Required:
Core Skills:
• Bachelor Degree in Engineering/Software with 4+ years of technical support or developer experience working with software related problems, programming, testing or debugging/ troubleshooting in production environment
• Experience on Contact Center, Avaya/Cisco/Genesys IVRs.
• Experience in Java Applications Deployment and Support on tomcat or Weblogic.
• Experience in diagnosing and correcting software related issues.
• Application Troubleshooting, Log Analysis, Simulation of issues and root cause analysis.
• Preferably, Experience in using Linux OS, Oracle and MS SQL, apache, tomcat, web-logic, containers, Dockers, Load Balancers, Shell Scripting.
• Coordination with Vendors, other teams for troubleshooting, Projects and Deployments.
• Awareness of ITIL Process, Change Management and Business continuity.
• Awareness/experience of Public Cloud Solutions and on prem Solutions
Desirable Skills:
• Experience or Certificates in change management and/or release management and ITIL best
Practices of Incident and Problem Management.
• Experience of programming languages and Code Development primarily Java, .Net. scripting like python, shell scripting, JavaScript, etc.
• Databases knowledge SQL and/or NOSQL, Mongo DB, Redis, network topology and terminology, Firewalls, Load balancers, Linux OS etc used for Applications.
• Certification / Experience in Avaya (Communication Manager, Experience Portal, Call Back
Assist, CMS, etc.) or Cisco telephony systems (IPT, PCCE) or Genesys Contact Center.
• Experience of Public Cloud Software Solutions support and on prem Server Console and
Windows/Unix Servers applications. Soft Skills Required:
• Strong organizational skills with the ability to effectively manage multiple assigned projects.
• Effectively Verbal and Written Communication Skills with internal customers
• Strong spoken and written English skills and Preferably Arabic language
Email : Sakeena.bano@flintmail.com
To apply for this job email your details to Sakeena.bano@flintmail.com