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IT Support Administrator

  • by
  • Full Time
  • Dubai

Website Dubizzle

IT Support Administrator Jobs in Dubai

 

About the job

Description

We are looking for an IT Support Administrator, you will work closely with the employees to ensure that they can work flawlessly without having to worry about IT issues. Reporting to the IT manager, you will work with other members of the team to make sure support requests are resolved within defined SLA’s providing level 2 support to the users.

Our Teams

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

You will be working in a fast paced, high performing team. The individual needs to demonstrate initiative, great attention to detail and have a proven ability to work in a fast paced, high performing team.

  • Installing and configuring of computer hardware, software, systems, networks, printers, and scanners
  • Providing desktop support (Windows/Mac/Linux) and monitoring and maintaining of systems and networks
  • Responding in a timely manner to service issues and requests through the helpdesk ticket system
  • Providing technical support across the company (this may be in person or over Zoom/Google Meet)
  • Diagnosing and resolving technical issues related to Bayut and dubizzle employees
  • Setting up and configuring new laptops and desktops
  • Ensuring security patches and upgrades are applied to desktops and laptops
  • Antivirus installation to all desktops and laptops
  • Reporting faults and maintaining logs on servers, desktops and laptops
  • Maintenance of print server and support internal printer related issues
  • Building and maintaining an inventory log of all IT assets
  • Creating purchase requisitions for IT hardware/software
  • Ensuring licensing for all software purchased is recorded and maintained
  • Performing basic administrative support duties, as required, to meet specific operational objectives

Requirements

  • Degree in IT, Computer Science or relevant field.
  • Any one of the certifications like MCSE, MCSA, RHCE , CCNA.
  • 3+ years experience in IT support
  • Experience in active directory user provisioning and migrations.
  • Experience providing support for Apple products including Mac, Iphone and Ipad.
  • Experience with Helpdesk ticketing systems (e.g. ZenDesk, Solarwinds, Kayako).
  • Experience in ManageEngine products such as Desktop Central, Service Desk etc.
  • Experience deploying enterprise antivirus solutions such Sophos or SentinelOne.
  • Knowledge of basic networking concepts.
  • Advance knowledge of desktop and server Operating Systems.
  • Basic understanding of Linux.
  • Troubleshooting skills in Windows/Mac/Linux(ubuntu)
  • Demonstrated skills in configuring/managing any enterprise level routers/firewall like Cisco. Fortinet.
  • PBX/VOIP configuration and troubleshooting skills.
  • Cisco Meraki administration skills.
  • Office 365 provisioning and administration skills.
  • Administer and maintain Wireless access points, VPN and company issued mobile devices.

Benefits

  • A fast paced, high performing team.
  • Multicultural environment with over 40 different nationalities
  • Competitive Tax-free Salary
  • Comprehensive Health insurance
  • Annual Air Ticket Allowance
  • Employee discounts at multiple vendors across the emirates
  • Rewards & Recognitions
  • Learning & Development

 

 

To apply for this job please visit apply.workable.com.