Website Dukan
Job Details
Job Position – IT Support Assistant
Company Name – Dukan
A Retail Company hiring for potential employee in Jeddah
Main Responsibilities
-Providing technical support and assistance to end-users, Retail Stores operations, resolving hardware, software, and network-related issues promptly and effectively
-Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions.
-Installing, configuring, and maintaining computer systems, software, Point of sale and peripherals to ensure optimal performance
-Assisting with the setup and deployment of new devices, including computers, printers, and IT equipment.
-Managing user accounts and access permissions, ensuring data security and compliance with company policies
-Responding to IT support tickets and inquiries via various channels, such as email, phone, or remote support .
-Monitoring and maintaining IT inventory, including hardware and software licenses, and assisting with procurement as needed
-Collaborating with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations
-Must be willing to travel to different Cities for resolving technical issues and installation of Hardware ,Point of sales and Network support.
Key Requirements
-Saudi
-Possess a Degree in Computer Science, Engineering, or a related field.
-Must have prior experience in helpdesk or technical support.
-Proficiency in Windows/SQL/Point of Sale.
-Must have good interpersonal, problem solving and communication skills
Email : Careers.sa@dukan.me with mentioning in the subject “IT Support Assistant ”
To apply for this job email your details to Careers.sa@dukan.me