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IT Support Engineer

  • by
  • Full Time
  • Dubai
  • 1500 - 20000 USD / Year
  • Salary: 1500 - 20000

Website Accel

Job Details

Job Position – IT Support Engineer

Company Name – Accel

For one of clients a Consulting company in Oil and Gas Industry.

Job Location: Dubai

Skills Required
• Strong experience with Office 365
• 2+ years in an IT support or related role
• Windows Server administration experience
• Understanding of !PV4 Networking fundamentals
• Strong problem solving and communication skills
• Fluency in English

Key Responsibilities:

• Lead the technical support processes for internal staff, taking ownership of the ticketing system.
• Work with the implementation team in onboarding new clients, migrating, upgrading, and being involved in IT projects and new systems deployment
• Answer calls and provide necessary support over the phone, email, or in the HQ office.
• Prioritization of support tickets and duties.
• Implement approved security guidelines and ensure compliance.
• Install, modify, upgrade, and repair computer hardware and so?ware, as well as computer peripherals.
• Complete management of Office 365 tenants with advanced features.
• Management of office Audio-Video infrastructure, including Video Conferencing.

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