IT Support Engineer

Job Position – IT Support Engineer

Company Name – Cad Gulf

Job Description

For an on-site placement opening.

User Support & Service
-Manages day-to-day user interaction
-Provide orientation to new users for Front Office IT systems (hardware, operation system, and software) and for IS Applications
-Train users about potential uses of Front Office IT systems and IS applications
-Analysis and where possible resolve issues
-Resolves and/or escalates issues in a timely fashion
-Interacts with users and IT colleagues on all levels to help resolve IT&IS-related issues and provides answers in a timely manner

IT Infrastructure Front Office Systems
-Install, configure, and maintain all Front Office IT Systems
-Troubleshoot all technological issues of Front Office Systems
-Maintain Front Office Systems

IT Infrastructure Back Office Systems
-Operate and maintain back office systems (File Server, Print Server, Application Server, Backup, Communication  infrastructure etc.)
-Troubleshoot technical issues of HPE ProLiant, DELL Power Edge, SAN Storage, CISCO/Aruba Switches, Veeam Backup Software.
-Monitor the availability of the Back Office Systems.

IS Application – Installed locally
Install, configure, and maintain all IS Applications
Troubleshoot all issues
Maintain IS Applications
Coordinate issue resolution with application provider

IS Application – Corporate provided
Troubleshoot all issues
Coordinate issue resolution with application provider
Coordination
Initiates and implements improvements in all areas of IT/IS responsibility.
Serves as main point of contact on all IT Infrastructure and IS Applications related matters for the location.
Perform and own the site audit for Infrastructure and Application Standards and Policies across the region.

Communication
Holds regular status meetings with the local management, business application owner
Holds regular status meetings with Regional IT management.
Holds regular status meetings with Application provider.
Effectively communicates all relevant IT-related information.

IT Asset Management
Maintain current and accurate inventory of hardware, software and maintenance contracts.
Ensures that company IT assets are maintained responsibly.
Builds and maintains vendor relationships.
Ensure that all used software is fully licensed and maintenance contracts are in place.

Organization
Make sure that all IT policies, standards and procedures are implemented and understood by management, users, and local IT team.
Plan and communicate the IT Infrastructure and IS Application budget and expenditures for the location.
Manage local IS/IT contracts.
Approve and organize any IT related purchase.

Projects
Lead and manage local IS/IT projects.
Represent local IT in business owned projects or in Global IT projects.
Assign IS/IT resources to projects, define objectives and make sure that projects objectives are reached

Email  : support@cadgulf.com

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