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Key Accounts Officer

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Ras Al Khaimah Economic Zone

Key Accounts Officer Jobs in  Ras al Khaimah

 

About the job

The purpose of this role is to establish and maintain trusted relationships with our Key Account customers, ensuring they receive a premium experience from RAKEZ. The primary objective is to drive retention and growth whilst ensuring high levels of customer satisfaction in the products and services they receive from RAKEZ. Ultimately, we want to provide an environment that enables our client’s businesses to thrive and grow. This role will serve as the primary focal point for Key Account customers into RAKEZ and will work cross-department to support onboarding, expansion, renewals, amendments, compliance, and specialist projects.

Responsibilities

  • Build and maintain professional relationships with clients through regular contact ensuring a deep understanding of their needs and then matching them with workable solutions.
  • Ensure regular contact and site visits to customers, identify opportunities for the client and RAKEZ, and follow up on agreed actions or concerns internally and with the customer.
  • Based on client interaction, maintain and update key clients’ profiles in SalesForce on regular basis to ensure accurate information is available at all times for further business decisions.
  • Act as a business partner with new customers and ensure that RAKEZ standards pertaining building and modification process are met within the specified time.
  • Responsible for driving the renewal and collection process with support from the processing team to meet targets and SLAs. This includes preparing recommendation papers relating to areas such as rent reviews and rent reductions.
  • Escalate to the One-Stop-Shop any critical issues/ delays with amendments, renewals, cancellations, and other types of services for clients, ensuring high-quality customer service and overall productivity.
  • Maintain client rates in line with the standard rates to ensure consistency and that the overall objectives and targets of renewals, collections, and defaulters are met.
  • Act as a focal point for key clients while applying for service to ensure their transactions and queries are processed within a minimal timeframe and with high-quality customer service. In doing so, you will take ownership of these queries and coordinate requests with Engineering, OSS, Legal, Leasing, GS, BD, Sales, and external stakeholders ensuring timely response to customers.

Qualifications

  • Bachelor’s degree in Business Administration, Marketing, or related field.
  • Minimum of 3 years of industry-related experience with customer engagement or any related experience.
  • Proven record in customer relationship management
  • Strong communication and interpersonal skills,
  • Fluent in English (Written and Spoken). Arabic is desired.
  • Strong stakeholder management and negotiation skills.
  • Detail-oriented, efficient, and organized with strong time management
  • Problem-solving skills.
  • Analytics and presentation skills e.g. calculating rates, drafting and presenting memos/proposals
  • Drive for results and delivering a great experience for customers
  • Respond well in a fast-paced, high-pressure environment.
  • Excellent ability in Microsoft Office.
  • Salesforce experience

 

 

 

 

To apply for this job please visit ehr.rakez.com.