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Job Details
Job Position – L1 & L2 Support
Computer knowledge candidate for a reputed company in Dubai.
Job Responsibilities:
First and Second Level Support
Invest, analyse and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk).
Problem Management-
Identify possible Problems and escalate to the appropriate team (is it the same as one of the IT support helpdesk engineers duties).
Desktop Team Scope Include-
Provide support to ARG users in the following areas: Desktops, Laptops, Printers and peripherals;
Software Installation and Configuration;
Orienting end-users with basic usage of IT assets and services, including basic maintenance.
Qualifications-
Bachelor Degree in any field, with Computer related certificates.
Experience-
1 – 3 year experience with Technical support (onsite and remote)
Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals).
Email : suhailshahabhrc@gmail.com
0562588250
To apply for this job email your details to suhailshahabhrc@gmail.com