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L1 & L2 Support

  • Full Time
  • Dubai
  • 1500 - 20000 USD / Year
  • Salary: 1500 - 20000


Job Details

Job Position – L1 & L2 Support

Computer knowledge candidate for a reputed company in Dubai.

Job Responsibilities:

First and Second Level Support
Invest, analyse and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk).

Problem Management-
Identify possible Problems and escalate to the appropriate team (is it the same as one of the IT support helpdesk engineers duties).

Desktop Team Scope Include-
Provide support to ARG users in the following areas: Desktops, Laptops, Printers and peripherals;
Software Installation and Configuration;
Orienting end-users with basic usage of IT assets and services, including basic maintenance.


Bachelor Degree in any field, with Computer related certificates.


1 – 3 year experience with Technical support (onsite and remote)
Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals).

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