Job Position – L1 & L2 Support
Computer knowledge candidate for a reputed company in Dubai.
First and Second Level Support
Invest, analyse and resolve incidents/service requests, logged as tickets assigned to Desktop Team, escalated from the first level (Helpdesk).
Identify possible Problems and escalate to the appropriate team (is it the same as one of the IT support helpdesk engineers duties).
Desktop Team Scope Include-
Provide support to ARG users in the following areas: Desktops, Laptops, Printers and peripherals;
Software Installation and Configuration;
Orienting end-users with basic usage of IT assets and services, including basic maintenance.
Bachelor Degree in any field, with Computer related certificates.
1 – 3 year experience with Technical support (onsite and remote)
Solid experience with Hardware (Laptops, Desktops, Printers, Scanners and other peripherals).
Email : email@example.com
To apply for this job email your details to firstname.lastname@example.org