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L1 Service Desk Engineer

  • by
  • Full Time
  • Abu Dhabi
  • AED 4000 USD / Year
  • Salary: AED 4000

Website Sundus Global

Job Details

Job Position – L1 Service Desk Engineer

Company Name – Sundus Global

Location: Abu Dhabi
Contract: 3 Months and extendable to 1 Year
Salary: AED 4000

Key Accountabilities

– Respond to Service Desk calls and emails in line with SLA terms.

– Log and provide first-level online support for tickets using ITSM application.

– Escalate unresolved tickets to second-level support teams and monitor all open tickets.

– Close resolved tickets using ITSM application.

– Schedule preventive maintenance for the devices that are under vendor SLA.

Qualifications

– Diploma in IT, Computer Science, Engineering, or related discipline

– Certification in Microsoft Specialist: Windows 10

– Certification in ITIL Foundation v3 ? A+, Network+

Email : aamir.h@sundusglobal.com

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To apply for this job email your details to aamir.h@sundusglobal.com