L2 Support Engineer

Job Details

Job Position – L2 Support Engineer

Company Name – Alpha Data Recruitment

Key Responsibilities:

Provide L2 support for Microsoft 365 applications (Exchange Online, SharePoint Online, Teams, OneDrive).
Know power shell scripting to automate the work.
Manage end-to-end user onboarding/offboarding:
Create user accounts and configure access.
Coordinate with the L1 team for device provisioning.
Deliver basic training to end users.
Track Microsoft 365 and other licenses company-wide.
Understand Azure, AWS, and Oracle Cloud.
Manage and troubleshoot user accounts in Microsoft 365 and on-premises Active Directory.
Assist with user provisioning, de-provisioning, and licensing in Microsoft 365.
Implement and maintain security protocols (MFA, Conditional Access).
Monitor system performance and escalate complex issues with the L1 team.
Create and maintain documentation and troubleshooting guides.
Conduct user training on Microsoft 365 features.
Stay updated on Microsoft 365 and Active Directory developments and suggest improvements.
Participate in Microsoft 365 enhancement projects.
Track group policies and implement best practices.
Create knowledge base articles for the L1 support team.

Qualifications:

Bachelor’s degree in computer science, IT, or a related field.
5+ years of experience in Microsoft 365 Administration or L2 support, with experience in on-premises Active Directory.
Strong knowledge of Microsoft 365 administration and security features.
Proficiency in on-premises Active Directory management.
Familiarity with PowerShell for management tasks.
Excellent troubleshooting and communication skills.
Relevant Microsoft certifications are preferred.

For the “Sharjah” location. If interested please share your CV with neema@alphadxb.com

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