Website ITHR Technologies Consulting
Job Details
Job Position – Network / Desktop Support Engineer – L1
Company Name – ITHR Technologies Consulting
Location: Dubai, UAE
Experience: Minimum 4 Year
Job Type: Full Time
Role Summary
Looking for an L1 Network & Desktop Support Engineer to provide first-level technical support for users, troubleshoot desktop, network and hardware-related issues, and ensure smooth IT operations. The candidate should have basic networking knowledge and hands-on experience in desktop support.
Key Responsibilities
– Provide L1 technical support for desktops, laptops, and network-related issues
– Troubleshoot Wi-Fi, LAN, WAN, printers, and peripheral devices
– Install, configure, and support Windows OS / Office 365 / Outlook
– User account management through Active Directory
– Handle ticketing system / incident logging and resolution
– Support VPN connectivity and basic network issues
– Coordinate with L2/L3 teams for unresolved issues
– Ensure IT policies & security compliance
– Provide remote and onsite user support
Required Skills & Qualifications
– Minimum 1 year of experience in Desktop / Network Support
– Strong knowledge of Windows OS, MS Office, Outlook, O365
– Basic understanding of TCP/IP, DHCP, DNS, Switching & Routing
– Experience with Active Directory & Ticketing Tools
– Strong troubleshooting and communication skills
– Certifications preferred: CCNA (basic), MCP, ITIL Foundation
– Ready to work in shifts / onsite support if required
Education
– Diploma / Graduate in IT / Computer Engineering
– Relevant technical certifications preferred
Email: divya@ithr360.com
To apply for this job email your details to divya@ithr360.com