On Site Support Engineer

Job Details

Job Position – On Site Support Engineer

Company Name – Lancesoft

Duration: 1 year + Ext.
Job Location: Dubai

• Standard user support (Incidents and Requests).
Provide local / direct DT issue reporting channels.
Escalation / follow-up of late delivery / incident resolution by other teams
Proactive activities to prevent issues.
NPS feedback follow-up
Server / Comms room maintenance and monitoring

• Networks Hands and Feet support
Console Access, Racking, Cabling, Patching Matrices
VLAN support, mapping, tracing
LAN optimization
Last mile network troubleshooting
Communicate with the service provider for service-related issues.
Download invoices from vendor portal for submission.
Follow-up on payments and sharing proof of payment with vendor.

• Shop Floor machine tool support.
Grid & Gas Power: Manufacturing, Repairs & O&Ms
Managing the shopfloor PCs and making sure they are connected to network and operational.
Providing training / access to new users
Supporting local training and events
Monitoring the OT network and support changes to OT network
Troubleshooting the issue with equipment / devices (e.g. CNC devices) on the shopfloor and OT network
Management of site-specific vendor-provided tools and equipment on site
Hands and feet support for On-premise servers
Non-standard Access control and security solution support (biometrics, CCTV)

• Asset lifecycle
Support Lost / Stolen process for PCs and Mobile phones
Manage disposal of IT equipment
Support Asset recovery process (e.g. leavers, non-returned refreshes)
Onboarding and offboarding of user
Manage

Email : shreya.verma@lancesoft.com

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